Astro-Smart

Life Time Warranty

All products are guaranteed to the original purchaser to be free from defects in material and workmanship for the life of the product from the date of original purchase.  Simply put, once you buy a Astro-Smart product we are commited to support you for as long as you own the product including free software and firmware upgrades for the product.  Warranty coverage excludes normal wear and tear, or damage caused by improper installation, any modification, abuse, misuse, improper maintenance, and unauthorized repairs or modifications to the original product.  Shipper is responsible for proper packaging, shipping and insurance on applicable upgrades or repair items. . Upon receipt of returned product, Astro-Smart will assess the item/s to determine if they comply with the conditions of our warranty. Astro-Smart is not responsible for damage caused by the freight carrier, i.e.: USPS, UPS, FED EX, etc., to our product. A claim to repair or replace the product must be initiated by the recipient.In no event shall Astro-Smart be liable for any claim for incidental or consequential damage arising out of or in connection, manufacture, delivery or use of any product offered on this website or by information received by US mail, E-mail, data files or fax.

 

Return Policy

Merchandise must be returned in new (mint) condition within 30 days of receipt for exchange/refund which may be subject to 20% restocking charge (Shipper is responsible for proper packaging, shipping, and insurance.). We must receive the returned merchandise within 30 days of the date you received it. All items must be in new (mint) condition. Returned items cannot show evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, original accessories, hardware, and any CD software disks provided. Software purchases via email or download since released are non-refundable. Astro-Smart is not responsible for lost or damaged packages. Return shipping costs are the responsibility of the customer. Any returned items must be in "as new" condition. We ask that you open and inspect your order upon receipt. No insurance or damage claims will be accepted more than 3 days after delivery. All customers MUST email Astro-Smart before returning products for warranty or repair to get an RMA# (Return Merchandise Authorization).